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FAQs

  • How are the shipping costs calculated?

The shipping and handling cost for orders below $200 is $49, the shipping and handling cost for orders above $200 is $75 flat rate.

 

  • What kind of payments do you accept?

We accept all kind of credit cards and paypal, just follow the instruction at the check out.

 

  • What is your refund and exchange policy ?

We accept returns within 3 days of your receipt. If you like to return your item, please contact info@statementsbyj.com for return address. Customers are responsible for return shipping costs.  If your item get damaged during the shipment, we gladly exchange it with a new one. You need to contact info@statementsbyj.com within 3 days of your receipt and send us pictures showing the damage, we'll take care of the rest.

 

 

  • What is your shipping and handling time ?

We ship within 3 business days following your payment.

 

  • What is your customer service number ?

Statements by J is a wholesale furniture company that's why we're able to offer you low prices. If you have additional questions about a product just contact info@statementsbyj.com, we'll get back to you.

 

  • Where do you ship from?

We're located in Los Angeles, CA and ship from our warehouse in Commerce.

 

  • Do you ship internationally? What about Puerto Rico, Hawaii, Alaska ?

We ship continental US only. If you are out of US we recommend you to use a freight forwarder. If you don't have one, we will gladly recommend you one, just contact info@statementsbyj.com for their contact info.

 

  • Do you offer trade discount?

Yes we do. Please send us your company info, website and resale number with the list of the items you are interested and we will send you your discount.

 

  • Do you offer White Glove delivery?
The prices listed on our websites are for curbside delivery only. That means they will leave your product in front of your house, or at the ground level if you live in a building. If you prefer to have White Glove delivery for additional cost, please contact us at info@statementsbyj.com.